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Service Record

Deployment History // 2 Records On File // Status: Active

LOG_01 // Field DeploymentMay 2026 — Aug 2026

Full Stack Developer Intern (Co-op)

PmS Analytics Inc.

SUB_01

Frontend & UI/UX

  • Transformed complex system requirements into intuitive user interfaces, mapping out user journeys in Miro and prototyping designs in Figma before development.
  • Reduced bugs in production by expanding frontend test coverage, writing detailed unit and integration test cases using Jest.
SUB_02

Backend & Data Management

  • Managed end-to-end backend application lifecycles, from initial system design to deployment and ongoing maintenance of Spring Boot microservices.
  • Altered and maintained critical relational databases, optimizing complex SQL transactions to ensure data integrity and fast execution times.
SUB_03

DevOps, Cloud & Agile

  • Gained hands-on experience with containerized deployments and cloud orchestration, assisting with Azure AKS cluster management and AWS resource provisioning.
  • Streamlined team workflows by maintaining up-to-date application-level and user-level documentation in Confluence.
  • Utilized industry-standard development environments (VS Code, IntelliJ) and issue-tracking platforms (Linear) to manage sprint deliverables efficiently.
LOG_02 // Field DeploymentSept 2023 — Present

I.T Service Desk

Seneca Polytechnic

SUB_01

Technical Troubleshooting & Hardware

  • Assisted in the deployment, imaging, and configuration of campus workstations, laptops, and lab equipment, ensuring optimal performance for academic use.
  • Diagnosed basic network connectivity issues, including VPN configurations, campus Wi-Fi access, and localized routing problems.
  • Provided dedicated technical support for the college's Learning Management System (LMS), guiding faculty and students through platform integrations and bug resolutions.
SUB_02

Administration & Security

  • Managed identity and access control requests in Active Directory, handling security group modifications and password resets while adhering to institutional security policies.
  • Supported the rollout and troubleshooting of Multi-Factor Authentication (MFA) and single sign-on (SSO) for enterprise applications.
SUB_03

Process & Documentation

  • Authored and updated technical documentation, FAQs, and step-by-step troubleshooting guides for the internal IT knowledge base to encourage user self-service.
  • Trained and onboarded new staff and student workers on IT Service Desk protocols, ticket triaging, and standard operating procedures.

// End of service record